FREQUENTLY ASKED QUESTIONS

How do I need to prepare for a meeting?

For an initial meeting, we prefer to have copies of pertinent financial information beforehand. These include statements from savings accounts, retirement accounts, other brokerage accounts and pension or social security statements. Statements on debt accounts (mortgages, car loans, student loans) should also be provided. We will set up a secure client portal so that these may be uploaded. In lieu of that, we ask that you bring those to the meeting. Detailed household expenses are not necessary, but a cumulative amount is helpful. In addition, we encourage clients to have a list of questions or concerns and an idea of your financial goals - be as specific or as general as you like!

Established clients should keep our office up to date on any life changes, from a new address to a marriage or a job change. We will provide reports for any accounts we manage, but we like to keep up with what other assets you have so that we can make sure your portfolio is working well for you.

What can I expect out of my initial meeting?

Your initial meeting will be with either Nancy or Ryder or both advisors. They would like to get to know you and hear your financial story and dreams. They will assess your current financial state and help guide you in the decisions that you need to make to reach your goals. Sometimes this is as simple as investing your existing accounts in an appropriate allocation and setting up a regular deposit or withdrawal. Some situations require more complex solutions.

Your initial meeting generally lasts an hour, though we are flexible. We may need to do some research on specific issues outside of the meeting. We will present you with a comprehensive financial plan, assessment and set of recommendations. 

Do you serve clients outside of the Jackson Metro area?

Yes! We have clients in 19 different states. Depending on the various state regulations, we may hold a specific state registration for those. We keep in touch with our out-of-state clients through videoconference, phone, e-mail and snail mail. We may be available to travel for clients within the state.

Where is my money kept?

Currently, we use TD Ameritrade as our primary custodian. We are recognized as an advisor by them but are not paid representatives. We never take possession of your money or your securities. The use of a third party custodian protects your money from fraud and loss. You will receive reports and statements from both us and TD Ameritrade.

How do I deposit or withdraw money into or out of my account?

Generally, we use a Move Money form to set up a link between your local bank and your brokerage account. The accounts must be like-registered. This can be used for deposits, as well as withdrawals, and can be done on a one-time basis or a regular basis. All transfers must be approved by you. 

If you prefer to transact business via check, checks are ALWAYS made out to "TD Ameritrade". You can drop a check by our office or send it to our secure post office (PO Box 489, Tougaloo MS 39174). We never hold your checks overnight and will deposit them via secure express courier or electronic deposit.

 

Can I view my accounts online?

Yes! We have two ways to view your accounts. You can do this either through our client portal or through TD Ameritrade's AdvisorClient site. We will send a link to get you set up on either/both platforms. There is an app for these platforms, as well, and we will send that information. If you lose your log-in information, don’t worry! Give us a call, and we’ll reset it. 

How do you keep me safe?

While any investment involves risk, our management style mitigates many of these risks while still meeting your goals. Additionally, there are many layers of fraud protection so that you can remain confident that your money remains your money. Beyond that, we strive to protect your personal information not only within our office, but wherever you are. We take your privacy very seriously and will not even acknowledge you are a client to anyone you have not explicitly given us permission to speak to. Be sure to click here to read more about how we keep you safe!

How are fees calculated and paid?

We will deduct fees from your account every quarter. Since you pay in advance, the fee is based on your account balance from the last day of the quarter. Our base annual fee is 1% of assets up to $1 million dollars, so every three months we bill you for 1/4 of 1% of the value of your account on the first day of that quarter. There are breakpoints above $1 million. See the contract below.

VIEW A COPY OF OUR CONTRACT.

 

Does your office handle my taxes?

No. New Perspectives does not file tax returns, however, we do as much as we can to help with your taxes. If you give us permission, we will work with your CPA to answer questions they may have about reports or information that they may not otherwise have access to. On top of that, we strive to manage your accounts in the most tax efficient ways possible, so it is useful for us to be kept informed about your tax situation.

View our Form CRS here.

Still have questions? Click here to get in touch with us or email Nancy directly at nanderson@newper.com or Ryder at rtaff@newper.com.